29wind's Privacy Policy — Your Data, Our Responsibility

Certain information is required when you register and use the 29wind platform. This data falls into two categories:

Directly Provided Information

The following information is collected when you fill out a form or contact us directly:

• Identity Details: Full name, date of birth, National ID number, or passport number.
• Contact-Related: Email address, mobile number, and current address.
• Financial: Payment method details (Mobile Pay/Nagad/bank account number).
• Identity Verification: Images of documents submitted during the KYC process.

Automatically Collected Information

Some information is collected automatically while you use the platform:

• IP address and device type.
• Browser information and operating system.
• Login times, betting history, and transaction records.
• Browsing patterns and session data on the platform.

29wind collects information through several methods:

• Registration Form: Information you provide when creating your account.
• KYC Verification: Documents submitted during the identity verification process.
• Transaction Records: Information received from payment systems during deposits and withdrawals.
• Customer Service: Information shared during conversations with our support team.
• Cookies & Technology: Collected automatically while you use the website or app.

We never collect personal information without your consent. Each time data is collected, you are clearly informed of the purpose.

29wind uses the information it collects for the following purposes:

We never use your data for any purpose beyond what is stated above.

29wind never shares your personal data with third parties for commercial purposes. However, limited information may be provided in the following specific circumstances:

• Payment Provider: Necessary information shared with Mobile Pay, Nagad, or your bank to process transactions.
• Identity Verification Agency: Licensed verification agencies for the KYC process.
• Law Enforcement: Where required by a valid court order or government investigation.
• Regulatory Authorities: Mandatory reporting to gaming license authorities.

29wind uses cookies and similar technologies on its website and app. Cookies are small data files stored on your device.

Types of Cookies We Use

• Essential Cookies: Essential for login sessions and security.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: Understanding usage patterns to improve the platform.

You can disable cookies through your browser settings, though some features may not function as a result. Disabling essential cookies will affect login and security features.

29wind retains your data in accordance with the following policy:

• Account Information: For as long as your account is active, and up to 5 years after closure.
• Financial Transaction Records: Retained for up to 7 years as required by law.
• Communication History: 3 years from the date of last contact.
• KYC Documents: 5–7 years as required by legal obligations.

Once the retention period ends, data is securely deleted or anonymized. You may request account closure at any time, though certain records may need to be retained due to legal obligations.

29wind follows the highest industry standards to protect your data. Our security measures include:

• 256-Bit SSL Encryption: All data transfers are fully encrypted.
• Two-Factor Authentication (2FA): Prevents unauthorized access to your account.
• Firewall & Intrusion Detection: Detects real-time hacking attempts.
• Regular Security Audits: Independent third-party experts conduct regular audits.
• Data Masking: Sensitive information (such as card numbers) is partially masked.
• Access Control: Only authorized personnel have access to specific data.

Under 29wind's Privacy Policy, you have the following rights:

To exercise any of the rights listed above, email us at support@29wind.com. We will respond within 30 business days.

29wind strictly provides services only to individuals aged 18 and above. We do not knowingly collect any information from minors.

If we become aware that data has been collected from a minor, we will immediately close that account and delete all associated information. If you believe your child has registered, please contact us right away.

As 29wind operates as an international platform, your data may in some cases be stored on servers in other countries. In such cases:

• All servers follow international data protection standards.
• Proper legal safeguards are in place for all data transfers.
• Data is processed in compliance with Bangladesh law and applicable international agreements.

29wind may update this Privacy Policy at any time. For significant changes:

• A notification will be sent via email or through the platform.
• The "Last Updated" date at the top of the page will be revised accordingly.
• For significant changes, 30 days' notice will be given before they take effect.

Continued use of the platform after changes take effect will be considered acceptance of the updated policy.

For any questions or concerns about our Privacy Policy, please get in touch with us:

• Email: privacy@29wind.com
• General Support: support@29wind.com
• Live Chat: Chat directly with our support team on the platform.
• Help Center: Help Center Go to page.

We typically respond to privacy-related inquiries within 2 business days.